General Questions
Here you will find common questions customers will ask regarding our machine rentals and supplies. If you don’t find the question you are looking for, you can always feel free to contact us!
Here you will find common questions customers will ask regarding our machine rentals and supplies. If you don’t find the question you are looking for, you can always feel free to contact us!
This has got to be a big question in most people’s heads, why rent from HTK when there are so much other rental companies out there?
Here are some reasons that I hope would persuade you to rent from us!
If your machine stops working during your function, first thing to do is to call us! We are open on Saturdays from 9 am to 1 pm.
All of our machines are cleaned and tested prior to being rented, in most cases we can solve the issue over the phone. However if the machine is not repairable over the phone, we would either swap the machine (if we are open at the time) or provide you with a refund or rental credit upon the machines return.
Yes we do deliver, however there is a delivery charge of $35.00 for drop off and pick up.
We only deliver in town.
At HTK, we fully understand that there may be unforeseeable issues that may cause a late return of a machine. In that scenario, we would appreciate if you could give our office a call stating your reason for not being able to return by the specified time. We would usually waive the penalty fee and allow you to return the next day.
If we are not informed of the late return, you would be charged our daily rate each day the machine is late which is $55.00/day.
For weekend rentals, you pick up the machine before 4:00 pm on Friday and return before 4:00 pm on Monday. For weekday rentals, you pick up the day before and return the day after.
Example:
Wednesday rental
Pick up Tuesday before 4:00 pm, return Thursday before 4:00 pm
Reservations are made through the phone. For regular non holiday weekend reservations, you could book your machine 1 week in advance. For machine reservations that fall on major holidays (labor day), you would be required to book up to a month in advance.
For reservations please call our office at : 841-6622 and our sales rep would be more than glad to assist you.
Popcorn, shave ice, cotton candy are all $55.00 for the weekend. We offer special weekend rentals that no other store offers where you pick up the machine on Friday and return on Monday all for the price of $55.00! That is a 3 day rental for the price of one.